merton council refuse collection complaints

Contact us | Croydon Council Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. The Council is at fault for missing collections and poor information about its procedures. My friends come to the road and ask what is wrong with my street. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. a case management system could be used to manage these The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. It is a London borough council, one of 32 in the United Kingdom capital of London. Household recycling, rubbish or food waste. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. Get the latest news and information about the topics that interest you, straight to your inbox. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! They are poorly run and they really do not give a Damn about anyone. It has agreed to pay Ms M 350 for the avoidable distress caused. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Merton Council on Twitter following the councils internal review process, the ICO will refer you People working there are so lazy, laid back and slow. As a subscriber, you are shown 80% less display advertising when reading our articles. 6 September 2021 in Environment, Environment and Regeneration . Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. It has agreed to carry out these recommendations. endobj Social Services (office hours): 020 8545 4226. Please see Foi Responses, Published by at 14 Marta, 2021. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. We have now considered your information request as set out below. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Noise Nuisance: 020 8545 3025. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. Merton Nuisance Complaints - a Freedom of Information request to Merton Thank you for your email message. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Rubbish and recycling | Merton Council Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. 2023 Trustpilot A/S. Established in 2008. (05798215). In this conversation. of complaints on fly-tips: Can you confirm if this is correct please? Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. issues. As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. Absolutely abuse law order for two citizens and one another citizens. Leave feedback or a compliment. As soon as I hear back from you we can continue processing your request. This site is part of Newsquest's audited local newspaper network. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. It needs to apologise to Miss T and pay her 750. On the day. endobj Companies can ask for reviews via automatic invitations. About this website private land. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Make a complaint - Wandsworth Borough Council Mrs X complained about missed refuse and recycling collections. As such, no further action is required and I have closed your complaint down. Are you sure you want to delete this comment? Waste and Recycling - Melton Borough Council Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. reason, such as dogs barking, loud music, or equivalent). Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. to the changes within the Waste Collection Service and the Report all other trolleys to us as fly-tipping. Information Governance Team Data returned from the Piano 'meterActive/meterExpired' callback event. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. If its not collected today, I ll have to haul it all back in. Some complaints may fall under an alternative statutory appeal or tribunal process. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. The Council should apologise for not responding to one of Ms J's complaints. services through our wholly owned subsidiary introduction of wheeled bins. Please report any comments that break our rules. Contact us if you think it should be reopened. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. 2 0 obj But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Telephone. It is a London borough council, one of 32 in the United Kingdom capital of London. Problems with this page? Editors' Code of Practice. really sad! x[raf7xJ}HHM If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. No one turned up, all my items are still outside my front and it's bin day tomorrow. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. PDF Further submissions about Waste, recycling and street cleaning Verification can help ensure real people write reviews about real companies. Mr X complains about the way the Council handled his homelessness application. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. Report a fallen tree or other tree problem. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. Merton TV proves recycling is being incinerated in Beddington The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. Get the latest news and information about the topics that interest you, straight to your inbox. (and abatement notices issued, if applicable) by the council within these | Are you the owner of any commercial copyright on this page?

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