technical specialist apple job description

los inconvenientes que esto te pueda causar. Related: Apple Technical Specialist Interview Questions and Answers. They can also help businesses to develop and implement best practices for protecting their data. Ability to consistently deliver great customer experiences no matter what the situation. Lamentamos Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Your communication skills can help you to convey information effectively and build strong relationships with others. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Caso continue recebendo esta mensagem, Giving back is an important part of the Apple community. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Cupertino, CA. I understand theyve got their photos, home videos, documents, and music on their devices. Learn more (Opens in a new window) . Over the years, Ive built great relationships with many of our regular customers. verdade. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. message, contactez-nous l'adresse During this time, the specialist will learn about the companys policies and procedures, as well as the products and services they offer. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . We're creating something magical for the person who uses it. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple. Roles include Technical Specialist, Genius, Creative, and Creative Pro. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. naar Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. This includes knowing how to use the tools and equipment they need to complete their work. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Learn more about your EEO rights as an applicant (Opens in a new window) . scusiamo se questo pu causarti degli inconvenienti. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Wenn Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Culver City, CA. You may be communicating with customers about technical issues or non-technical issues. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. real person. Roles based in Quebec require French language proficiency. The process took 3 weeks. Programming and setup of application, middleware, and database. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. Learn about the duties, responsibilities, and skills for A Technical Specialist . There are approximately 121,151 job openings for technical specialists in the US job market currently. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . If I can fix their problem, its like Im helping them get their world back. Testing and data processing for tests. Programming of application code. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de At Apple, base pay is one part of our total compensation package and is determined within a range. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. When a customer needs assistance, you quickly assess their situation. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. They will also learn about the software and hardware they will use on a daily basis. When a customer needs assistance, you quickly assess their situation. Learn more (Opens in a new window) . Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Its now my job to help them reach their career goals, here in the store or in another part of Apple. As businesses become more reliant on technology, the need for security professionals will continue to grow. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. Aydanos a proteger Glassdoor verificando que eres una persona real. Ability to consistently deliver great customer experiences no matter what the situation. I get the benefits of an office community from the relaxing environment of my home. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Develop and inspire diverse teams that deliver amazing customer experiences. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Apple really provides you with all the resources to succeed right now and throughout your career here. Copyright 2023 Apple Inc. All rights reserved. A career as a Apple specialist can be very rewarding. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. an. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. That really motivated me. Youll need to be flexible with your schedule. Discover even more benefits of doing what you love. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Learn more about the E-Verify program (Opens in a new window) . las molestias. All our team members get paid sick days, vacation days, and parental leave. With experience, they may move into positions such as technical support, sales, or training. Aydanos a proteger Glassdoor verificando que eres una persona real. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.

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