value city complaints

To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. 81 Unresolved. That being said, a Value City mattress comes in a diversity of choices to help you sleep soundly, without having an astronomically high price tag. What the hell? I have an excellent experience two years ago. The delivery company did not do this DO NOT BUY your furniture from value city they are liars and will not do anything for compensation or even pay for the lift. Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! They went above and beyond . EXCUSE ME?? All of the salesman were black helping black customers and obviously I'm not not blackBut thanks for not helping me because I got a smoking hot deal on Ashley brand furniture at JCPenneys which is 100% better than anything that they carry and get this, Big Lots carries the VERY SAME FURNITURE!!! This profile has not been claimed by the company. I chose Value City Furniture because they had styles I liked and were able to deliver quickly [], They continue: I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. Value City Furniture Credit Card Reviews: Is It Worth It? (2023) I was done with it - i wanted to talk to the floor manager. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. Steve was extremely helpful in helping me pick out my sectional! The lady who answers the phone has the worst attitude. I get it, its just a showroom. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. I would recommend not bothering stopping in to browse. I would give 0 stars if I could. We were supposed to get 36 months financing and 3 months later our account is still saying 12 months. The next day Value City called and said the sofa is on back order and won't be in stock until January. Claim it and get a lot of features. They can't refund the money, they can't pick up the wardrobe back, but they can offer 20% off. Bruce Barr said everything would be okay and that they will even take off the legs and I wouldn't have a problem.. so delivery day comes and WE HAVE A PROBLEM the contract moving company would not life the couch. Phone: 732-671-4500 Web: Category: Furniture & Furnishings Value City Furniture - Crest Furniture Failed to deliver furniture on dates promised lousy salesperson & customer service cocky manager who makes his own refund policies Middletown New Jersey Ripoff Report | Value City Furn Review - Middletown, New Jersey It'll be worth your time and money. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. Really!?? I don't think we'll be going back. Scratches and cracks in the wood of the new ottoman and sectional. Devon was so rude that I don't even know how she is employed anywhere much less in customer service. It goes against our guidelines to offer incentives for reviews. I've talked to management at the Flint location and still nothing has been done. After a year and a half I am done fighting and losing their way. At first glance, it appears as if Value City Furniture is offering great deals. Value City Furniture | Better Business Bureau Profile It's always deserted and after my last visit I know why. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. My husband and I came here because the furniture is more in our price range vs going to Ashley furniture. No one made any effort to offer me a discount, or anything to placate me. Jake assisted us with the purchase with friendliness and professionalism- an awesome shopping experience! Very patient and kind. Seriously, would someone accept 20% off for something that is not usable? Customer service and their inability to keep ahold of the details of their sales are pitiful. He was very thorough and had excellent follow through. When I purchased my bunkbed over a month ago they were on back order which was ok cause we weren't moving to our new house for over a month anyway so I set up deliver for 5/29/15 and specified that I needed an afternoon drop off because we had to work in the morning so today (5/28/15) since I had not received a phone call to confirm time and delivery I called and was told that we are first on the list for drop off at 8:45am and they were not willing to change it for me. 70. Contact Information 4300 E 5th Ave Columbus, OH 43219-1816 Get Directions Visit Website (888) 751-8552 Business hours 8:00 AM - 5:00 PM 1.16/5 Average of 389 Customer Reviews Start a Review. We went to the store and picked out a new living room set, kitchen table, and bedroom set. You think you can come into my house and upturn my dining chairs and spill coffee grounds in my keurig? Did not push me to buy most expensive or anything else sales people do like that. K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. And it was the perfect fit! The Dream Plus Soft Mattress is perfect for those who want to land on a cloud as they unwind for the night. I mean, this isn't restoration hardware people! When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. The fact I appeared to be the only buying customer in the store should have been reason enough to sell me another piece. I know every business has it's shining moments, and it's not so good ones. Value City Furniture: Reviews, Complaints, Customer Claims, Page 5 Thankyou for your patience your drive, zeal and enthusiasm. Had I experienced this same exchange at my own company, Robert would have been terminated immediately. They suck, and they do not resolve any issues that THEY create. Value City reclining furniture aims to make your downtime even more soothing and comfortable. While options start at low prices and feature both spring and foam varieties, there are some complaints about the comfort and durability in some cases. Everyone is in your face when it's time for the sell. I said that wasn't acceptable and would have to cancel, and he did nothing to try to make it work, I even agreed to have the item delivered a day late, but Mr. Moron said he wouldn't move any of that days deliveries to accommodate mine.even though I was promised delivery before that truck full. Sign up to receive our free weekly newsletter. She also basically said it was our fault for signing off in it when we picked it up! Anyway we took our time and made a great selection. These often feature veneered wood options and include children's options such as bunk beds and twin sizes. Was nice not being bothered by pushy sales people. FROM. I will take the laminate wood floor boards and destroy you. Never again. After almost giving up we walked just further and found our sectional. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. At the time of this review, this set is on sale for $2,360. Bought our sectional from here. Do not go to them if you're looking for hassel free customer service. With the amount we were willing to pay, I was very disappointed in the lack of customer service and opted to return it instead. 2023 Trustpilot, Inc. All rights reserved. I was told i could pay my furniture off in 4 months. Associate and store manager gave excellent customer service. Get buying tips about Furniture Stores delivered to your inbox. The furniture doesn't feel cheap. We value your privacy. We are terrible at shopping for furniture and it takes us years to decide on anything. Heres the lowdown: Youve made it to the end of this Value City Furniture review. I have bought a great couch about 3 years ago, mattresses and kitchen furniture, and recently some gorgeous kitchen chairs. He was not able to remove the items we did not want and rather he chose to CREATE a NEW ORDER. What a piece of junk. I had been other places but wasn't finding anything in a style I liked that would fit my space. Top 10 Reviews of Value City Furniture Sectionals They can't deliver in downtown Chicago because they are running around in uninsured vehicles that they subcontract to people that don't have insurance. While some of their more expensive items, feature luxury wood veneers and solid construction, lower priced items feature more cost-effective materials, like veneered particle board. At least they aren't rude. I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup. Our community is ready to answer. Who is the founders of Value City Furniture? They sent me back to Chesterfield. Be warned, shoppers! Some of the couches even had different color legs on them. Value City Furniture Review - Must Read This Before Buying You think you can challenge me in my own realm? He called customer service & it took them a while to figure out what was sent & not sent. M. Marica Zejcirovic of Shippensburg, US. For quality. Your customer service is terrible. Greg seemed too kind and too smart to have such terrible employees. You can find contact details for Value City Furniture above. We suggest signing up for the brands newsletter for extra special offers and exclusive promotions. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. An item was ordered and scheduled for delivery. VALUE CITY FURNITURE - 27 Photos & 51 Reviews - Yelp BEWARE!! He said there is a difference in cost for the 54k model. We didn't even want our money back. He guy then went to get the table and gave us the boxes. I will probably NOT shop at VCF in the future for this reason alone. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Stopped in to take a look. 7 DAYS CITY HOTEL - Updated 2023 Prices, Reviews (Ukraine/Dnipro) A bit pricey, but for the function and style, we thought it was worth it. We bought a dining table and chairs, on the day of the scheduled delivery, they called and said they were "out of stock", the last set was sold to someone else. Mr. Smith didn't give me his bosses information nicely. Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. The salespeople were lost and didnt know what they were selling. Talk about the entire house being furnished and equsite to taste. Did I mentioned that I was at work, strike two. THEIR CUSTOMER SERVICE IS HORRIBLE. I plan to contact corporate and continue leaving reviews until we get our money back for this couch. You can get the Posh Dining Table Set for $2,950. Helpful? You can find the answer on the brands Instagram account. I had the delivery set for 9/5/14 as I had to make arrangements to get my old furniture removed, and at the time the piece was out of stock. The wife and I stopped here looking for a coffee table and end tables. They failed to deliver twice. I picked up at the store and the loader person said take it home and check it out and if damaged call them! I've had a customer service job ALL OF MY LIFE! The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! Left our gate wide open without providing any next steps. The pros: Items on clearance can be significantly less for those looking for a deal. it is NOT a platform bed. Value City dining room furniture includes a range of dining tables, chairs, bar and counter stools, and plenty more. I have to say I'll shop here again in a heartbeat! The first most popular item on shoppers' lists is a new sectional or sofa. Furniture shopping is an oftentimes tedious and mundane task. If I could give them 0 stars I would!. Information provided by various external sources. Who the hell checks in and writes a review about a Value City Furniture? But Al made it very comfortable for me, he was talking and held conversations with me the whole 20 min of his service call. They were also very kind and polite. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. Earlier this month, the Israeli Defense Ministry said it had reached an agreement to sell its "David's Sling" system to Finland. We are just so disappointed in the fact that there is this level of worst, disrespect, and impatient customer services that exist. Shame on them. They are not worth your hard earned money. I asked what I should do because the set always slides apart and she said just slide it back together every time. Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. On Monday, I called and spoke to Greg. I came in to shop for a mattress. (My experience there was great, in spite of having to return the following day. Jeremy was our sales person and we had such a great experience with him, it was really low pressure, easy, and even fun. We were looking for game room furniture. I will never, ever buy a piece of furniture from Value City. At Gurnee Mills we were walking around. When I called I called corporate to complain and say what terrible service this has been. Ah, at last we found a few to ask about the table. I can't believe anyone would go here. They argued and won. I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. For style. I refuse to let the Gurnee management be my last stop in resolving this issue. I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. She promised that $$$ amount will be refunded if we did not proceed with the sale. So I recently went back up there and picked out a brand new couch and love seat. See reviews below to learn more or submit your own review. While some of their stuff may look nice, bear in mind that it might be months before you get your furniture and they will give you zero notice about any delays on their end, leaving you without any furniture or a backup plan. We had a nice shopping experience when we bought our new dining set with Justin, but the delivery & customer service side of VCF is terrible. Very hard to deal with as City furniture is the one who delivers. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. Now don't get me wrong there was one couch that I maaaaaaaybe would've bought as to it was $300 cheaper than the couch that I wanted at another apartment store and it looked decent. The eastern Ukrainian city of Pavlohrad was struck twice overnight, and an industrial enterprise, 19 apartment buildings and 25 private buildings, among others, were damaged or destroyed, he added. Then he kept rambling on about how he had no help and they want him to do everything himself. And witch-lady, if you see this, whatever I did I'm sorry. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. I will definitely return here FIRST when I need new items. While most customers have good things to say about the price and initial feel, there are some concerns about durability for some customers. I Will be sending my friends and family to her for sure. When we opened it, the table was in really bad condition. With options starting at under $300, VCF's offerings are quite affordable versus many furniture competitors. I gave them all the details they asked for and all the pictures. I saw it, loved it, and calculated that it would barely fit. One month after I got the furniture, September 2017 and March of 2018. They are a furniture store. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. Want to take your money then don't care about you. 2. File a complaint. We were supposed to pick up our order on our moving day because that was only day we had a truck. 5 days later called the store and nothing. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. The Pasco Power Lift Recliner measures 42 x 35 x 41 and can hold up to 300 lbs. My issue was needing to have it delivered in 1-week. He said manager will talk about it in some time. Another guy was on a computer with headphones on. So we looked around. Claim your profile to access Trustpilots free business tools and connect with customers. We ended up having to rent another tuck to get it home, so an extra rental charge. He also told me the delivery fee would have to be applied since I was canceling the sofa. Walked in looking for a living room set. We looked at a few places and decided value city had the best prices. When it comes to complaints, there are some that had issues with delivery, durability, and customer service when things went wrong. Warranty company says the part is right despite being a completely different size/shape cushion which is also used and dirty. I would recommend anyone go elsewhere. Having the space to accommodate your large family or friends comfortably is the name of the game with this company. At the end of a long workday, sitting back and taking it easy for the remainder of the evening can be incredibly beneficial. Value City - Mattress Store Reviews | GoodBed.com They did not reimburse me my delivery fee or try to work around my schedule. Your guests will be in awe of the glamorous ambiance this dining table set emits. My item IS there, I take delivery of my item. We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023.

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